Mediation is a process in which an independent and impartial third party (Mediator) works on a confidential basis with those involved in a conflict in order to bring about a mutually acceptable settlement or agreement. Mediators do not impose a solution: they simply create an environment in which the parties can talk with each other so that they can find their own solution.
Workplace conflict can have many underlying reasons. Sometimes it is triggered by a particular incident or difference of opinion and in many cases it is rooted in personality clashes or in differences in individuals’ communication styles. Such conflicts can be deeply distressing for those involved and can have a damaging impact on teamwork and productivity. A voluntary mediation process can provide a lifeline for disputants who simply may not have the interpersonal resources to resolve the situation by themselves.
Jean Cullinane is an experienced workplace mediator who specialises in working with the parties involved to resolve issues and reach an agreement as to how to move forward.
The Mediators’ Institute of Ireland (the MII) is the professional association for Mediators in the Republic of Ireland and Northern Ireland. Established in 1992, it promotes the use and practice of quality mediation as a process of dispute resolution. Jean is a qualified, approved MII mediator and holds a current 2016 MII Practising Certificate.